Frequently Asked Questions
How long does it take for home delivery?
About 1-3 days.
Can I get your products from the store? (Local Pickup)
Of course you can!
Of course you can!
Once you have completed your purchase electronically in the last step before making a payment, there is the option to ship to “Local Pickup“. This is available on the checkout page.
Please remember the order number for your faster service.
The shop is open Monday to Friday 09:00 – 18:00 and Saturday 09:00 – 13:00.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server.
This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
Payment is made in the bank or PayPal environment respectively.
Which credit cards do you accept?
We currently accept:
Can I use a different payment method?
Yes. You can use PayPal to pay for goods.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices including VAT?
All our online prices include VAT.
Will I get same price in store?
Prices between store and online are the same, unless we are running promotional campaign.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on (+30) 210 49 51 412.
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.